Combine people skilled at delivering the human touch with world-class technology and you get a switchboard fit for the 21st Century. People calling your firm receive the same high quality experience as they would if they stepped into your foyer.
Research suggests that on average 55% of your incoming calls are client facing. The way they are handled can open or close the door to new business. Call centres frustrate callers – they want a more personal touch.
We have refined the delivery of exceptional call experience over the past quarter of a century. Behavioural understanding has informed the four principles on which we base every call.
Good manners and etiquette go a long way. When the operator is polite, the caller feels respected and understood.
Operators handle calls with intelligence, checking context, gaining understanding and prioritising. The caller’s request is actioned fast and accurately.
Skilled use of our sophisticated technologies makes for a seamless and efficient experience, leaving the caller feeling valued.
Allowing personality to shine through turns a call into a small pleasure in your client’s busy day. The experience feels personal, engendering long-term loyalty.
Since 2009 we have been awarded the Platinum Award of Excellence for our switchboard services by Genesis Communications. A Platinum Award is the highest rating and is only achieved if standards are consistently high throughout the year. Genesis is an independent call monitoring and mystery shopping company.
There’s a lot more to delivering excellent client experience than being good on the phone. When the person you reach says “leave it with me”, you feel utter confidence that your request will be followed up on.
People are the lifeblood of our business. We invest considerable time and effort in recruiting the right people and developing our staff to be the very best.
We choose our people for their energy, attitude and aptitude in using experience, intelligence and knowledge to manage calls.
Our people train at our in-house Academy, developing increasing expertise in call-handling and technology.
Our people develop a profound understanding of your brand, its values and the way your organisation operates. For the caller, it seems as if the call is being answered in your office, not ours in Windsor.
You are a very professional company, with the same goals as us – we are partners together
Farrer & Co
There’s no substitute for bespoke technology. We built a system that suits the specific way professional services firms operate and we integrate seamlessly into existing unified communications platforms.
Knowing who is calling, and why and when, enables you to make informed business decisions.
The system has the ability to track calls and to integrate into case management or CRM systems to support billing.
With ComXo, you know they’re working with large law firms and providing this service to them – they know what they’re doing