ComXo - 21st Century Switchboard

Switchboard Cost calculator

What is the true cost of your switchboard?

Running your own in-house switchboard is operationally complex and more expensive than it seems on the surface.

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Calculate your own switchboard operation costs in just two minutes

Use our national average data or enter your own figures

Actual cost of switchboard

£272,104

Per annum

Industry
Numbers of switchboard employees
employees

Number of employees manning your switchboard. You can enter part time employees as a fraction (e.g. 4.5)

Average annual base salary
£
per employee
£100,000

Typical salaries for switchboard jobs in London range from around £23,000 to £27,000

National Insurance
Calculated
(2016/17 tax rates)
£9,324

Employer National Insurance contribution. Based on UK 2016/17 tax year.

Pension contribution
%
£5,000

According to research the pension contribution in London firms is often at least 5%.

Employee benefits
%
£12,000

Thomsons research estimates that benefits packages in the UK are worth an average of 12% of an employee’s basic pay .This investment can include a range of support services, from retirement services to health and wellbeing benefits, which have become increasingly popular in recent years.

Recruitment costs
average years of service
£14,000

The recruitment costs, which include agency fees, advertising and management time spent interviewing candidates, comes to around £5,400. Typically it takes a new worker around 18 weeks before they are fully trained and effective with an associated cost of around £12,100. This is then divided by the attrition (years of service).

Management time
hours £ per hour
per employee per week
£32,400

While the management overheads per employee will depend on many factors, the results of a survey carried out by Leadership IQ suggests that it is considered to be good practice for managers to spend six hours a week with each employee. Over the course of a year this equates to around 270 management hours at an estimated £30 per hour.

Training days
per employee per year
£8,000

The cost of initial training is included in the recruitment costs, but there is likely to be ongoing training like hospitality training, system based training, data security, health and safety, first aid etc. We are accounting for direct cost of the training (trainer, venue, material) as well as for indirect costs incurred by absence during training time, amounting to an average of £500 per day.

Hard and software costs
£
per employee per year
£7,200

Switchboard requires a computer plus software, high spec telecoms equipment, a desk & office supplies. As technology is developing at rapid pace, equipment and software has to be upgraded frequently. IT service and Facilities maintenance time has to be considered too.

Office space
£
per employee per year
£60,000

According to Savills, the cost of London office space is three times more than in other regions of the UK. This escalating cost is a key concern for any City firm, and is another important cost that needs to be accounted for. The research also estimates that the cost of each workstation in a London business, including rents, rates and service charges, is £15,000.

Average absence days
annual leave sick leave
per employee per year
£24,180

Calculations based on the CIPD Absence Management Survey 2014 and include direct and indirect costs such as replacement costs, loss of earnings, reduced effectiveness of replacement, office overheads, supervision for replacement, effect on staff morale, impacts on client relationships.

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Cost savings by outsourcing

  • No recruitment hassle
  • No training required
  • Lower management overheads
  • No absence cover
  • Lower investment in technology
  • Office space savings

Reduce your switchboard costs

You could save between 30% and 45% of these costs by outsourcing your switchboard to an expert provider.

Through outsourcing you will acquire a highly trained, flexible resource with the benefit of a 24/7 five-star service that equals revenue increase and the potential to access additional business support capabilities and expertise including languages and business continuity.

Tell me more

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About ComXo

ComXo is the leading provider of outsourced switchboard services to professional service firms across the City of London and beyond. We are experts in delivering an exceptional client experience at the first point of contact, 24seven365 and multi-lingual. Skilled operators assisted by world-class technology provide bespoke switchboard services, fit for the professional service firm of the 21st century.

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