ComXo - 21st Century Switchboard

ComXo awarded 8th Consecutive Platinum Award

March 2017
As we prepare to recognise and honour the hard work carried out by professional telephonists on this year’s National Telephonists’ Day (10th March 2017), ComXo is delighted to announce an 8th Consecutive Year of receiving the Platinum Award for Exceptional Switchboard Services.  This year, we are also particularly proud to see that, with our help, several of our top legal clients have achieved Gold & Silver status within the Genesis Merit Table - further establishing our position as a leading Switchboard provider.

Andrew Try, Managing Director of ComXo says: “Having the quality of our service confirmed by an official 3rd party adjudicator for 8 years in a row is wonderfully gratifying. We are particularly pleased to announce this year’s award in the run-up to National Telephonists’ Day, and take this opportunity to extend our sincere thanks to our superb team of telephonists, who are the beating heart of what we do.  We look forward to spoiling them and making the 10th March a day for them to remember!”

The accolade is judged and awarded by Genesis Communications, a company specialising in telephone call monitoring and mystery shopping of professional services across the UK.  Genesis was established in 1989 with the aim of helping businesses maximise the customer impact of their front line communication services. The judging criteria is comprehensive and the monitoring intense; mystery shoppers test the call quality at various times of day, including out of hours. A Platinum award can be achieved only if the standards are consistently high over the course of the whole year. In 2016 once again the ComXo switchboard, which has been monitored by Genesis since 2009, received the highly acclaimed Platinum award in recognition of sustaining the highest standards in telephony skills for response time, call greeting and call handling.

To find out how to take part and celebrate your own switchboard on this year’s National Telephonists’ Day on 10th March, contact ntd@comxo.com or visit www.nationaltelephonistsday.com.

For information on how ComXo could help you improve your own switchboard service provision, contact wearehere@comxo.com or call Antonia Morgan on 0800 0711 711.

Click to Download Certificate

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For corporate PR contact:

Charlotte Stack, ComXo
T: 0800 0711 711

About ComXo

ComXo is the leading provider of global switchboard support services. We are the voice of 200+ professional service firms across the City of London and beyond. We are experts in delivering an exceptional client experience at the first point of contact, 24seven365 and multi-lingual. Skilled operators assisted by world-class  technology provide bespoke switchboard services, fit for the professional service firm of the 21st century. For more information about ComXo please visit www.comxo.com.
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