ComXo - 21st Century Switchboard

How we do it

The 21st Century Switchboard

Highly trained people use specially developed technology to deliver exceptional call experience instantly to anyone, at any time, anywhere in the world. We provide a multilingual fully managed service 24/7. All calls are handled from our offices in Windsor, UK.

Navigation

24/7 SUPERIOR CLIENT SERVICES

  • Out-of-hours switchboard service
  • In-hours switchboard overflow
  • Fully outsourced switchboard
    • On-site
    • Off-site

Reservation

24/7 BUSINESS SUPPORT SERVICES

  • Room booking
  • Executive ground transport
  • Voice conferencing
  • Video conferencing
  • Concierge services

Escalation

24/7 BUSINESS CONTINUITY SUPPORT

  • Facilities and IT Help Desk escalation
  • Message management
  • Lone Worker support
  • Crisis communication

Understanding our clients

Clear set-up processes and personal account management allow us to continuously deliver to the standards you require.

1. In-depth audit

We gain in-depth understanding of your operation, identifying your challenges, operational needs and expectations.

2. Design a solution

We create a bespoke proposal to meet all your firm’s criteria.

3. Develop and implement project plan

We develop an 80-point project plan to meet your individual needs and rigorously test the service before going live.

4. Commission the technology

We configure our proprietary technology to give you a seamless service.

5. Design & deliver training

We deliver client specific training to our team to ensure they have a clear understanding of your brand, its values and the way it operates.

6. Go live

At an agreed time on an agreed date and when all stakeholders are satisfied the service is ready to Go Live.

7. Account management

We regularly meet to asses your changing business needs, discuss your challenges and recommend refinements to our services.

8. Customer champion

You have a customer champion on the operators’ team who is the expert on your organisation and has an active relationship with your in-house team.

Our clients

DLA Piper
PWC
Gazprom
BAE Systems
Weil
McCann Complete Medical