What do clients experience when they phone after hours? Who answers calls during emergencies? How to provide an excellent client experience round the clock?
Find answers here.
Insightful piece by Soo Darcy considering ways that law firms are delivering true value to their clients through technology.Download PDF
As a business grows managing risk becomes increasingly important. This whitepaper reports important areas that Business Continuity teams need to address, which are often overlooked.Download PDF
In recent years, agile working has transitioned from a buzz word into a mainstream business practice. This whitepaper explores challenges to overcome and offers a checklist on how to hit the ground running.Download PDF
This guide is full of practical tips for conferencing, aimed at enabling users to get the most out of their solution.Download PDF
The ComXo team provide a number of inside hints and tips to providing an exceptional client experience.Download PDF
Switchboard as a key element to consider from a BCP perspective, integral to Client Experience.Download PDF
How the role of a switchboard operator has evolved and explores the very specific skill set required to carry out this highly important function.Download PDF
The importance of people and switchboard processes to brand consistency and the need for a best in class communication experience.Download PDF
Discussion piece with Andrew focussing on the 5 star service that Law firms should seek to provide their clients with at every touchpoint.Download PDF